-
An experienced and trained staff to
professionally handle customer
service inquiries both in English
and Spanish
-
A
toll-free customer service number
-
Immediate access to account
information
-
A
state of the art loan servicing
platform to manage account
information
-
Payment coupons to improve timely
payments and collection of late fees
-
A
15 day payment reminder notice
-
Scheduled past due letters on
delinquent accounts
-
An archived transaction history on
borrower accounts
-
Borrower correspondence on each
account to document communication
and collection activities
-
Continuous account updating of
borrower information
-
Account statements for borrower
status reports or payoff inquiries
-
Complete IRS annual reporting for
1098’s
-
Professional services for loan
documentation, administration of
contract assignments
and note assumptions
-
Access to professional and trained
loan servicing staff
-
Detailed reports of portfolio
activity
-
Scheduled past due letters on
delinquent accounts
-
Professional services for loan
documentation, collection and
foreclosure
-
Property tax services to verify
timely payment of taxes by borrower
-
Increased revenue and reduced
overhead cost
-
Off site processing and third party
customer service
-
Maximized investment return (daily
or monthly accrual methods)
-
On demand account information
-
Professional reporting to financing
partners
-
IRS annual reporting for 1098's
-
Assistance in compliance with all
applicable local, state and federal
laws and regulations
-
Excellent audit trail for the
Investor and customer
-
Time for the Investor to pursue
other business opportunities
-
Tax and insurance escrow functions
-
Trained staff to handle customer
service inquiries professionally,
both in English and Spanish
-
Payment coupons to improve timely
payment and collection of late fees
-
Scheduled past due letters on
delinquent accounts
-
Archived transaction history on
borrower accounts
-
Borrower correspondence on each
account to document communication
and collection activities
-
Administer flags on borrower
accounts for various purposes
(bankruptcy, taxes, no payments
accepted, fees due to Investor,
etc.)
-
Continuous account updating of
borrower information
-
Account statement for borrower
status reports or payoff inquiries
-
Year-end tax and interest statements
(1098's)